MCO SAME DAY DELIVERY ORDER PLACE BEFORE 3PM. Order Now
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ORDERING INFORMATION
HOW TO ORDER? 

WE HAVE STEPS TO GUIDE YOU ON EVERY PRODUCT PAGE. GENERALLY, YOU JUST NEED TO SELECT THE OPTIONS, CHECK OUT FROM THE CART, TYPE IN YOUR INFORMATION AND PAY.

CAN I JUST WALK IN AND PURCHASE? 

KINDLY NOTE THAT WE DO HAVE A CUT-OFF TIME TO ACCEPT NEW ORDERS AT 1PM SHARP EVERY WORKING DAY AS WE WILL NEED TO START DISPATCHING ALL THE DELIVERIES OF THE DELIVERY DATE TO OUR CUSTOMER’S RECIPIENT. 


HOW TO ORDER FOR DELIVERY? 

DURING CHECK OUT, TYPE YOUR ADDRESS INTO THE SHIPPING ADDRESS BAR AND THEN INPUT YOUR POSTCODE INTO THE ZIP SECTION. YOU WILL BE ABLE TO SEE THE DELIVERY FEE ABOVE THE “TOTAL” SECTION. 


SHIPPING INFORMATION 
HELP! THE OFFICE/SHOP CLOSES BEFORE 6PM! 

THE RECIPIENT IS LEAVING SOON! 

PLEASE LET US KNOW AT LEAST BEFORE 11AM OF THE ORIGINAL DELIVERY DATE SO THAT OUR DELIVERY ARRANGEMENT CREW AND OUR DISPATCHERS CAN BE ALERT OF IT. DO TAKE NOTE THAT OUR DELIVERY DISPATCHING STARTS OPERATING AT 9PM – 6PM. 

SHOULD THE RECIPIENT APPEARS TO BE ABSENT (LEFT THE AREA) DURING THE DELIVERY, OUR DISPATCHER WILL PROCEED WITH THE NEXT AVAILABLE SOLUTIONS FROM NEXT QUESTION:


WHAT IF THE RECIPIENT IS NOT AROUND AT THE TIME OF DELIVERY? 

FOR OFFICE WITH RECEPTIONIST, WE WILL LEAVE IT TO THE RECEPTIONIST; FOR OFFICE WITHOUT A RECEPTIONIST OR HOME BASE PLEASE REFER TO THE OPTIONS BELOW:

WE WILL CALL THE SENDER TO DECIDE:
 LEAVE IT ON THE FRONT DOOR OR AT THE GUARD HOUSE (FOR APARTMENT AND CONDOMININIUM).


HOW DO YOU DELIVER THE BOUQUETS? 

WE HIRE DISPATCHING TEAMS TO ASSIST US IN DELIVERY AND THEY PERFORM THEIR DUTY ON THEIR TRUSTY MOTORBIKES TO REACH THEIR DESTINATION SWIFTLY. PLEASE EXPECT A SLIGHT DELAY WHEN THERE MAY BE UNFORESEEN CIRCUMSTANCES SUCH AS BAD WEATHER OR IMPROMPTU TRAFFIC JAMS. OUR DISPATCHING TEAMS ARE DOING THEIR BEST TO GET THE BOUQUETS TO YOU A.S.A.P..

CURRENTLY WE ONLY DELIVER TO AREAS WITHIN KLANG VALLEY, JOHOR BAHRU & PENANG, AND WE HAVE YET EXPAND OTHER STATES IN PENINSULAR MALAYSIA.


MY BOUQUETS LOOKS LESS FRESH. 

WE CAN ASSURE YOU THAT WE USE FRESH FLOWERS DELIVERED TO US EVERY SINGLE DAY FOR EACH AND EVERY ONE OF YOUR BOUQUET. IF BY ANY CHANCE THAT YOUR BOUQUET HAPPENED TO LOOK LESS APPEALING, QUICKLY PUT THEM INTO A COLD ROOM OR A REFRIGERATOR AND SPRITZ CLEAN WATER TO THE FLOWERS. YOU CAN SNIP THE CORNERS OF THE PETALS (FOR ROSES: YOU CAN PEEL OFF THE ENTIRE UNAPPEALING PETAL). THESE TRICKS SHOULD HELP YOUR BOUQUET TO LOOK BETTER. IF YOUR BOUQUET LOOKED COMPLETELY AFFECTED, CONTACT US IMMEDIATELY BEFORE 11.59PM OF THE DELIVERY DATE SO THAT WE CAN RESOLVE THE ISSUE FOR YOU. READ MORE FROM RETURNING AND REFUNDING INFORMATION.


IS COD AVAILABLE? 

UNFORTUNATELY, IT IS NOT AVAILABLE AT THE MOMENT. 


 RETURNING & REFUNDING INFORMATION

CAN I RETURN MY FLOWERS IF ITS ON THE SAME DAY AS DELIVERY? 

IT DEPENDS ON THE CONDITION OF YOUR FLOWERS. PLEASE SEND US A PHOTO OF THE BOUQUET AS SOON AS POSSIBLE. PLEASE UNDERSTAND THAT REAL FLOWERS WILL NEVER BE 100% PERFECT. THERE WILL ALWAYS BE FLAWS AND IMPERFECTIONS WITHIN AND THEY ARE INEVITABLE AS CUT FLOWERS WERE REMOVED FROM THEIR ROOOTS. KINDLY NOTE THAT WE WILL NEED AT LEAST 1-2 HOURS TO INVESTIGATE AND TO DETERMINE WHAT HAS OCCURRED. WE WILL GET BACK TO YOU AS SOON AS POSSIBLE AND WE DO ASK FOR THE BUYERS TO BE PATIENT WITH US AND LET US INVESTIGATE WITHOUT ANY INTERRUPTIONS. AS MUCH AS WE ARE AS ANXIOUS AS YOU, WE DO HIGHLY APPRECIATE YOUR COOPERATION.   


I THINK YOU GUYS SENT THE WRONG BOUQUET… 

  1. IN THE UNLIKELY EVENT THAT YOU MAY HAVE RECEIVED THE WRONG BOUQUET, PLEASE CONTACT US IMMEDIATELY THROUGH OUR WHATSAPP OR GIVE US A CALL AT 011-16126307.


CUSTOMER SERVICE INFORMATION 

I CALLED IN DURING BUSINESS HOURS BUT MY CALLS WEREN’T PICKED UP.

WE SINCERELY APOLOGIZE THAT WE HAD MISSED YOUR CALLS. OUR TEAM MEMBERS ARE TRYING THEIR BEST TO SERVE EVERYONE’S INQUIRIES ON MULTIPLE PLATFORMS AND MAY HAVE MISSED THE CALL DURING THEIR DUTY UNINTENTIONALLY. ON USUAL DAYS, OUR TEAM MEMBERS WOULD BE AVAILABLE TO ASSIST YOU WHEN YOU CALL IN. HOWEVER, THERE MAY BE A DELAY OF RESPONSE DURING PEAK SEASONS SUCH AS VALENTINE’S, MOTHER’S DAY, FRIDAYS, ETC, WHERE AN EXTREMELY HIGH VOLUME OF INQUIRIES WILL RUSH IN FROM EVERY PLATFORMS.  


PEAK SEASONS

What occasions will be considered as peak period?

Valentine’s Day, Mother’s Day,  Christmas etc.

What should I expect during these periods?

There may be inevitable delay in our response due to high volume of incoming inquiries. Also, there may be inevitable delay in our delivery completion due to high amount of orders. Our standard delivery time are completed between 9AM – 7PM but it may extend to a couple of hours later than 7PM. We will try to do our best to deliver all orders as soon as possible. We will try our best to reply your messages during this periods.